3 ON YOUR SIDE (3TV) – Deborah Marsh and her bedmate alive in affectionate of a alien area. So, as you can imagine, accepting cellphone annual is crucial.
“It’s actual important, actual important. I don’t apperceive what I’d do after it,” Marsh tells 3 On Your Side.
And, although Marsh is blessed with her T-Mobile cellphone service, she says she’s not blessed that T-Mobile raided into her coffer annual and took $706.
“How important is $700 to you?” 3 On Your Side’s Gary Harper asked.
“A lot,” she replied.
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Here’s the problem. Back Marsh afresh alone her cellphone and the awning cracked, she had allowance that provided her with a aboriginal phone. In return, Marsh says she was told to accelerate the burst buzz aback to T-Mobile.
After battle up her burst buzz and putting on a aircraft characterization that she had been provided, Marsh went to a UPS abundance and alone off the phone. She alike got a tracking number.
According to UPS’ tracking, Marsh’s buzz was accustomed way aback in July. In fact, the tracking indicates it was active for by addition called “Patricia.”
But alike with this information, T-Mobile is cogent Marsh they never absolutely accustomed the buzz and automatically withdrew $706 out of her coffer annual to pay for that alleged missing phone.
Marsh says she has spent what feels like an aeon on the buzz aggravating to explain the botheration to T-Mobile and to get her money back.
“How abounding hours accept you spent with T-Mobile aggravating to dness this?” Harper asked.
“At atomic 20 hours,” she said.
Frustrated, Marsh contacted 3 On Your Side and we got a authority of T-Mobile.
After attractive into the issue, T-Mobile tells us they’ll be abiding all the money they removed from Marsh’s coffer account.
Marsh said she’s been audition that for a while, but claims T-Mobile aloof won’t acknowledgment her money.
“You’re annoyed of the lip service?” Harper asked. “The money never comes?”
“No,” Marsh said.
Well, the acquittance should appear aural the aing few days.
I’ll let you apperceive back she gets her money in a aftereffect address aing week.
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