**FINAL UPDATE** Here’s the aftermost amend on the aircraft characterization press issue. We accept formed out a fix to abode Internet Explorer browser issues and now accede this affair to be resolved.
As we mentioned in antecedent updates, your agent achievement metrics will not be impacted; eBay will aish any backward shipments or tracking upload requirements associated with this issue.
If you attempted to book labels, were unsuccessful, and still accept labels you charge to void, eBay will abandoned them for you. No activity bare on your part; the abandoned acquittance will be automated over the aing 2-4 weeks.
As always, if you accept questions, you can ability out to Customer Service. We acknowledge your backbone and acknowledge you for affairs on eBay.
**6/19 Update** Here’s the latest annual on the labels press affair accompanying to Microsoft’s application on Friday. On Saturday, June 17, we formed out a fix that helped added users book labels correctly. However, we additionally heard that some were still experiencing issues.
To advance the all-embracing acquaintance for as abounding sellers as possible, we accept changed aback to the aboriginal acquaintance for distinct labels.
Some important credibility you should apperceive about this experience:
Both aggregate characterization press and press a aircraft characterization from the eBay app accept not been afflicted by this issue. You can consistently acquirement a characterization aural the app, save it as a PDF and email it to yourself. Again book from your email.
Reminder: your agent achievement metrics will not be impacted and we will aish any backward shipments or tracking upload requirements for afflicted transactions.
In the meantime, our engineers are alive to dness this affair for Internet Explorer browsers. Acknowledge you for your backbone
**6/17 Update**We accept formed out a fix to all sellers to abode the characterization press issues on the eBay labels belvedere consistent from the Microsoft patch.
You may apprehension some changes aural the press process. The fix requires the characterization to be printed as a PDF instead of an angel file. Back you book a new aircraft label, you will see a PDF examination of the characterization on the Book Postage Characterization acceptance folio instead of an angel preview.
For the all-inclusive majority of users, this PDF band-aid works after issues. However, Firefox users with the congenital PDF eyewitness may still face formatting issues with printed labels. eBay recommends these users install Adobe Reader and change Firefox settings to use Adobe Reader to appearance PDFs in the browser (see Mozilla abutment articlefor added details).
If you attempted to book labels and faced an issue, you should not attack to album those labels. Instead, amuse abandoned the aboriginal labels and book new labels.
As we mentioned, eBay will ensure this affair will not appulse your agent achievement metrics by removing backward shipments and removing the tracking upload requirements for any impacted transactions.
We will abide to adviser the bearings closely. If you are still experiencing issues, amuse acquaintance Customer Service.
Starting on June 16, some sellers began experiencing issues back attempting to book aircraft labels from the eBay labels platform. The affair stems from a Microsoft Windows application that formed out beforehand today and alone impacts PC users who installed the patch.
We are alive to dness the affair quickly.
In the meantime, amuse try these workarounds:
Rest assured eBay will ensure this affair will not appulse your agent achievement metrics. We will additionally abandoned and acquittance any labels that were purchased but could not be printed. You do not charge to booty any action; these adjustments will appear automatically (though it will booty a brace of weeks).
We admit this is a arresting bearings and we are alive to get it bound as anon as possible. We will amend this column as we accept added advice until the affair has been resolved. You can additionally analysis theSystem Statuspage for updates.
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